Professional Experiences
QA Engineer - PT SleekFlow Technologies Indonesia
Remote, August 2024 - Present
My role as a QA Engineer is all about spotting bugs, creating test cases, and making sure everything runs smoothly from the backend to the user interface. I’m like the gatekeeper for quality, ensuring every feature meets high standards. Think of me as the person making sure your app is as smooth as butter before it gets to you! Let me add some quality assurance magic to your project 🛠✨
Researched and developed comprehensive testing plans, reducing defect leakage by 15%.
Conducted regression testing across three squads, covering 100+ test cases per sprint, ensuring product stability
- Collaborated with developers and product teams to complete sprint tickets on time, contributing to improved sprint velocity
Customer Support Associate - PT SleekFlow Technologies Indonesia
Remote, July 2023 - August 2024
I'm the go-to person for handling customers with a smile and making sure they feel the love even after the sale. My role is all about weaving the magic of customer support to address and resolve any concerns they might have. I'm the friendly face making sure our customers are not just satisfied but genuinely happy. Let me sprinkle some customer approaches magic your way 🪄
Manages more than 500 inquiries through WhatsApp and email tickets.
Successfully onboarded more than 100 customers, both new and existing.
- Resolved technical and integration issues using third-party tools and APIs, such as Zapier and Postman.
Associate Product Manager - PT Lokal Menuju Global (Merchant.id)
Malang, Feb 2021 - Jun 2023
Picture me as the playmaker and middleman on a mission to craft top-notch digital products for SME entrepreneurs in Indonesia. My goal? Ensuring that these fantastic creations reach the end-users seamlessly. Think of me as the wizard behind the scenes, making the digital magic happen for our awesome community of entrepreneurs! 🚀
Collaborated and delivered 6 sub-products in the e-commerce industry called as Merchant.id, including order system management, warehouse system management, CRM, etc.
Managed 3 enterprise projects for skincare and supplement industry brands in the Indonesian.
Lead of Customer Support - Codelaris
Malang, Jul 2020 - Feb 2021
As the conductor of the customer support orchestra, I harmonize the team's efforts and allocate resources judiciously to ensure a symphony of seamless service delivery 🚦.
Analyze prevalent issues to escalate to the development team for resolution.
Conducting review sessions to analyze issues and implement necessary improvements.
Contributing as a platform tester team to ensure alignment with the user journey.
Customer Support Agent - Codelaris
Malang, Nov 2019 - Jul 2020
As a wizard of customer support, I wield my expertise to navigate the realm of live chat channels with finesse, swiftly addressing and managing all incoming inquiries. My proficiency ensures a seamless experience for customers seeking assistance, guiding them through their queries with skill and precision 🧙.
Education
Quality Assurance Engineer Bootcamp - Test Aplikasi Kamu
Indonesia, May 2024 - Jun 2023
I have successfully completed an intensive 6-week bootcamp focused on both manual and automation QA Engineer practices.
Manual Testing
1. Acquired comprehensive knowledge of QA principles.
2. Studied various testing methodologies, the testing pyramid, and the seven testing principles.
3. Developed skills in creating detailed test cases, understanding the bug life cycle, and effectively reporting bugs.
4. Gained proficiency in database testing, distinguishing between user-interface and data testing, and conducting thorough API testing.
Automation Testing
1. Gained expertise in automation testing tools and frameworks, including Selenium and Cypress, for web UI testing.
2. Learned to write test scripts in Postman, implement variables for different environments, and run API automation using Postman Runner.
3. Enhanced skills in Selenium by installing WebDriver, writing scripts, managing web elements, and utilizing WebDriver Manager.
4. Gained hands-on experience with Cypress, including installation, basic commands, creating custom commands, and implementing the Page Object Model (POM).
5. Familiarized with version control systems such as Git and GitHub, including creating repositories, branches, and pull requests, as well as executing push and pull operations.
Informatic Engineering - Asian Institute of Technology and Business
Malang, Oct 2018 - Mar 2023
Graduating with honors from Informatic Engineering, I've honed my skills in software development, earning a GPA of 3.64/4.0. My academic journey reflects a commitment to excellence and a drive for continuous improvement. With a fervent passion for crafting sustainable product solutions, I aspire to innovate and create impactful solutions for the future.
I conducted a thesis on automation testing utilizing black-box testing techniques with Playwright for an e-commerce web application. The project was completed within a concise timeframe of two months.
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